Who do I contact if I have questions about KBD merchandise?
For questions about merchandise or your shop order, call the shop directly at (866) 840-0474 Monday through Friday from 9 a.m. to 5 p.m. EST. You can also contact us via e-mail at KBDinfo@tobaccofreekids.org. Please do not contact us at our Washington, D.C. office.
What methods of payment do you accept?
For online orders, we only accept credit cards (Visa, MasterCard, American Express and Discover).
We accept personal checks, money orders or bank drafts from U.S. banks for orders placed by mail.
Download the order form and mail it to:
Campaign for Tobacco-Free Kids
Suite 2490
1407 Airport Rd
Monroe, NC 28110
Sorry, but we do not accept cash, CODs or purchase orders.
Can we receive discounts on merchandise if we order in bulk?
We wish we could offer a discount, but our prices are already very low and we're not able to reduce them further. All of our items are priced to simply cover the Campaign’s cost of producing the merchandise.
I would like to order merchandise using a purchase order. What is the procedure for that?
We receive many requests for this every year but unfortunately, we are unable to sell merchandise via purchase order. Payment for all items must be received in advance via the online shop or by phone (866) 840-0474.
How do I place a tax-exempt order?
If you already have an account in the store AND a current tax exempt certificate, we need a copy of your tax exempt certificate on file to process your order. You can send it to us in two ways:
• Fax a copy of your tax exempt identification to (704) 296-5500 and include the e-mail address connected with your account; or
• Scan your tax exempt certificate, attach it to an e-mail sent from the address associated with your account, and send it to us at customer service
If you don't have an account set up yet, here are the steps.
• create your account
• Fax a copy of your tax exempt identification to (704) 296-5500 and include the e-mail address connected with your account; or
• Scan your tax exempt certificate, attach it to an e-mail sent from the address associated with your account, and send it to us at customer service
We'll add the tax exempt certificate information to your online account. Please allow three business days. Call us at (866) 840-0474 if you have any questions or problems.
Who is responsible for duties and customs charges?
For orders shipped outside the US, the recipient is responsible for duties and customs charges. These fee's are NOT included in the S&H fees.
When will my items ship?
Your merchandise will ship within one business day of the receipt of your order.
I placed my order several weeks ago and have not received it. How can I track this through the mail?
If you requested shipment by standard mail, it should arrive within 7-10 days of ordering.
If requested one of the UPS options, visit the UPS Web site and use the tracking number provided in your email confirmation. You can also contact the Kick Butts Day customer service line at (866) 840-0474.
Can I back order an item that is out of stock?
No, orders for out of stock items will not be taken.
How do I return merchandise I bought from the store?
The deadline for all returns is June 1, 2009.
All customer returns will be accepted for a full refund - for the value of the merchandise and tax - within 30 days of shipment and after we receive it. Customers are responsible for return shipping charges.
Apparel may be exchanged for a different size, however shipping charges will be incurred.
Refunds will be given for defective merchandise, including shipping costs.
Refunds will be given for returns made for other reasons, excluding shipping costs.
Please send returns to:
Campaign for Tobacco-Free Kids Returns
1407 Airport Rd
Monroe, NC 28110
